At Austin Village Pet Hospital we are committed to ensuring your pet has access to the best care possible, at any time, any day, especially in the event of an emergency. During our regular business hours, the staff at Austin Village is available for any emergency care. If possible, please call in advance so we can prepare for your arrival.

For emergencies that occur outside of our regular hospital hours, we refer our clients to Carolina Veterinary Specialists in Matthews.

During Business Hours

Austin Village Pet Hospital

1315 Chestnut Lane
Matthews, NC 28104

Monday-Friday: 8:000 AM - 6:00 PM
Saturday: 8:00 AM - 12:00 PM

After Business Hours

Carolina Veterinary Specialists

4099 Campus Ridge Road
Matthews, NC 28104

Open 24 hours

When to Seek Emergency Care

Determining whether your pet needs emergency care can be overwhelming and frightening. We advise you to contact us or one of our emergency care referral facilities immediately if you feel your pet’s condition is serious and cannot wait. A trained professional can help you decide on the best course of action. The following guidelines can be used as an aid in making a decision. If your pet is exhibiting any of the following signs, they most likely need to be seen on an emergency basis. This list is by no means comprehensive.

  • Difficulty breathing
  • A distended, bloated abdomen
  • Profuse hemorrhage or major known trauma
  • Collapse or profound weakness
  • Sudden loss of use of the rear legs
  • Seizures
  • Unable to urinate or defecate
  • Protracted vomiting or diarrhea
  • Known exposure to dangerous poisons